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Innosilicon Miner FAQ: Common Problems and Solutions

Answers from our technical support team: mining farm requirements, error codes, power and control board failures, firmware updates, hash rate problems and more.

Mining Farm Precautions

Brief Introduction

The digital coin miner is a high-end computing server and the mine farm is a kind of data center. A reliable environment with ventilation and dust resistance is required to ensure maximum hash rate, lowest failure rate and longest service life. High hash rate and returns can only be obtained in good operating environment. Therefore, never pay for your whistle just to save a small amount of money.
To maintain a good data center, you must pay attention to the temperature, humidity, dust proof and stable power. Apart from this, the miner shall be put on and taken off the shelf properly. Meanwhile, cold and heat isolation and daily inspections must be well done as well .

I. Temperature Requirement
Operation temperature: 0-40℃
However, the humidity, dust, etc. in reality will narrow the temperature range. Therefore, it is suggested to maintain the mine farm temperature between 5℃ and 35℃ with 25℃ being the optimum temperature.

Storage temperature: -20℃-70℃

Devices: hygrothermograph

II. Humidity Requirement
Relative operation humidity: 10-90%, no condensation
Relative storage humidity:5-95%, no condensation

Devices: hygrothermograph

III. Dustproof Requirement
(1) The equipment room needs to be away from industrial pollution sources, the sea or the salt lake and free of explosive, conductive (such as metal dust lamps), magnetic and corrosive (such as sulfide, chlorine and ammonia) dusts or gases.

(2) When there is sand or dust in the equipment room, you need to install a dustproof net and clean it with a vacuum cleaner regularly.

IV. Set up the Miner Properly
1. Before setting up miners, please check whether there are violent stubbing hints, whether the cooling fin falls off by shaking them and whether there is any appearance damage to the fan.
2. Check the wiring (for the fan and hash board) and power cable are properly connected to avoid loosening
3.The miner shall be powered off before setting them up and being removed off the shelf and handled gently. It is forbidden to be placed and dropped casually and carry the hash board wiring by hand.

V. Remove the miner off the shelf properly
1. Reconfirm whether the fault can be repaired on spot before removing the miner off the shelf.
2. Check whether the IP corresponds with the miner to avoid mismatch. You can reconfirm it by lighting the red light or reporting IP by the batch management tool.
3. If there is cold and heat isolation in data center, the air outlet where the miner is located shall be blocked to avoid hot air return in the process of removing the miner off the shelf.

Mining Farm Precautions

4. The miner removed off the shelf shall be dustproof and moisture proof and be placed stably and orderly.

VI. Keep Power Stable:
1. The voltage of the miner socket shall be stable within the normal range of 220V±10%. If the voltage is too high or too low, it may cause unstable operation and burn out the power.
2. The three-phase current deviation of the power distribution cabinet shall not exceed 15%. Otherwise, the electrician shall be notified to check whether the three-phase load is balanced. The imbalance may cause voltage rise of a certain phase.
3. Check whether factory shelf and miner are grounded regularly (It is requested that the grounding resistance be lower than 4Ω.). If they are not grounded or well grounded, please notify the professional electrician to finish the grounding work in time. If you often feel tingling by touching the miner in the process of operation and maintenance, please check whether the grounding work is done or done properly.
4. The cable cannot be placed in the hot air area. Please check regularly the cable aging condition.
5. Try to avoid frequent power outage in the miner farm. Planed outage is necessary. If you need to cut the power off, please turn off the automatic air switches on the shelf by power in ascending order and finally the master switch. Before powering on, please make sure all the air switches connecting the miner on the shelf are turned off. The air switches shall be turned on in descending order from the master switch to avoid any possible damage caused by transient voltage surge.

VII. Good Job of Cold and Hot Isolation
Cold and hot isolation must be done in the mine farm especially in the ones with high power miners.
Mining Farm Precautions

VII. Good Job of Cold and Hot Isolation
Precautions for cold and hot isolation:
Mining Farm Precautions

VIII. Daily Inspections in Operation and Maintenance:
You shall check the miner and mine farm in the respect of temperature, humidity, miner appearance, the environment condition and power condition. Please refer to the attached table for detailed inspection items.
Mining Farm Precautions

VIII. Daily Inspections in Operation and Maintenance:
Mining Farm Precautions

Good execution of the listed contents above at the same time and offering your high-end server a good operating environment are powerful measures to ensure your miner high hash rate and high returns!
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How to locate the faulty part by the error code of the miner?

(1) Download the batch management tool to the desk and open it. The tool (InnoMonitor) is available on our Firmware & Tools page.
(2) Input the IP range to which the miner belongs and click the “Scan” icon.
How to locate the faulty part by the error code of the miner?

If there is indeed a problem with the miner but no error code is reported by the batch management tool, go to the backstage log screen of the miner to look for the error code:
How to locate the faulty part by the error code of the miner?

(3)Check the miner fault according to the error code and confirm the fault location.
Notes:
1. The miner shall be powered on again to see whether it becomes normal each time you perform one resolution step.
2. The replaced part shall be reinstalled on the original miner once again after replacing the part but with the default unsettled.
3. The miner needs repairing shall be pasted with the error code and brief problem description.

How to locate the faulty part by the error code of the miner?
How to locate the faulty part by the error code of the miner?
How to locate the faulty part by the error code of the miner?
How to locate the faulty part by the error code of the miner?
How to locate the faulty part by the error code of the miner?
How to locate the faulty part by the error code of the miner?
How to locate the faulty part by the error code of the miner?

Notes:
Please prioritize the error types in sequence order.

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What is the most efficient way of repairing after confirming the power failure?

Send the faulty power to the corresponding repair address according to the manufacturer after confirming that it is a power failure. Any loss arising from miscellaneous or misplaced shipment will be borne by you.
What is the most efficient way of repairing after confirming the power failure?

If you are not sure about the manufacturer, please send the power bar code to the after-sales personnel for confirmation. The after-sales public account QR code is as follows:
Please send the information below to the after-sales personnel for registration after returning the faulty power in order to speed the after-sales process:
1. Power manufacturer
2. Power model
3. Quantity
4. Courier number
5. Addressee, phone number and addressee address
Notes:
1. It is recommended to use Debon and SF Express. Freight prepaid and picking up goods from logistics are not supported.
2. It is recommended to use original package to avoid possible damage in transportation. The loss arising from damage in transportation shall be borne by you.
What is the most efficient way of repairing after confirming the power failure?

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What is the most efficient way of repairing after confirming the control board failure?

After confirming that the control board is faulty, the repair address can be judged according to the bar code of the miner. Separate repair for the control board is the most efficient. But the control board shall be well packed to avoid damage caused by logistics. The manufacturer is not responsible for compensation for damages caused by logistics but can help to find logistics for claims. The repair address of the control board is the same with that of the whole miner:
What is the most efficient way of repairing after confirming the control board failure?

Please send the information below to the after-sales personnel for registration after returning the faulty control board in order to speed the after-sales process:
1. SN code
2. Model, such as T2TZ-30T/T2TZ-28T
3. Quantity
4. Courier number
5. Addressee, phone number and addressee address
Notes:
3. It is recommended to use Debon and SF Express. Freight prepaid and picking up goods from logistics are not supported.
4. It is recommended to use original package to avoid possible damage in transportation. The loss arising from damage in transportation shall be borne by you.
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Repair address & precautions

1. Repair address:
Repair address & precautions

Repair address & precautions

Please send the information below to the after-sales personnel for registration after returning the faulty ones in order to speed the after-sales process:
1. SN code
2. Model, such as T2TZ-30T/T2TZ-28T
3. Quantity
4. Courier number
5. Addressee, phone number and addressee address
Notes:
1. It is recommended to use Debon and SF Express. Freight prepaid and picking up goods from logistics are not supported.
2. It is recommended to use original package to avoid possible damage in transportation. The loss arising from damage in transportation shall be borne by you.
Back to questions

How to update T2TZ-30T or T2TS to the latest firmware?

I. Please check which firmware of the miner shall be upgraded.
Upgrade the firmware directly if the power manufacturer is QB or HK.
Confirm the version of the power first if the manufacturer is GP.
If the power version is lower than 12.66, please upgrade the firmware A. It is strictly forbidden to perform any operation on the miner within 15 minutes after upgrades, including power failure, network disconnection, mining, etc… Otherwise the power will be physically damaged. If the power version is greater than 12.66, please upgrade firmware B.
Use batch management tool V1.0.8 to scan the miner:
The batch management tool (InnoMonitor) is available on our Firmware & Tools page.
Download it and run the “Innomonitor”application. Call out the three important pieces of information including “PSU manufacturer”, PSU Version” and “PSU Error” How to update T2TZ-30T or T2TS to the latest firmware?

Configure the IP range according to the instructions as shown in the figure below and then scan the miner:
How to update T2TZ-30T or T2TS to the latest firmware?

The scanned PSU versions are as shown in the figure below:
How to update T2TZ-30T or T2TS to the latest firmware?

Firmware A and Firmware B for the T2TS-26T and T2TZ-30T are available on our Firmware & Tools page (choose your model in the T-series list).
II. Use the batch management tool to upgrade the firmware
1. Use the batch management tool to upgrade the miner
How to update T2TZ-30T or T2TS to the latest firmware?

Notes: No operation shall be performed on the miner within 15 minutes after upgrading the firmware A successfully so that the power can be upgraded properly.
2. Rescan the miner to check whether the version is 20190807. If not, please re-upgrade the miner once again.

How to update T2TZ-30T or T2TS to the latest firmware?

3. Check “Reboot” and select performance mode with the batch management tool and then click “Apply” to modify the performance mode as shown in the figure below:
How to update T2TZ-30T or T2TS to the latest firmware?

4. The maximum hash rate can be reached after finishing all the operations above and the stable operation of the miner for two hours.
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How to distinguish the manufacturer in the process of putting the faulty ones into one or several miners together carelessly?

The manufacturer can be distinguished by the MAC address on the control board:
The MAC range of each foundry is as follows:
BA
From 50:6C:BE:08:00:00 to 50:6C:BE:0F:FF:FF
From A0:B0:45:00:00:00 to A0:B0:45:07:FF:FF

LA
From A0:B0:45:10:00:00 to A0:B0:45:17:FF:FF

NA
From A0:B0:45:20:00:00 to A0:B0:45:27:FF:FF

XA
From A0:B0:45:30:00:00 to A0:B0:45:30:FF:FF
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Some miners cannot identify the power manufacturer through the batch management tool?

1. Download the latest version of batch management tool InnoMonitor V1.0.8
It is available on our Firmware & Tools page.
2. Select the miner that cannot display the power supply manufacturer, first wait for the miner to stand by, then press for 5 seconds to wake it up. The problem will be solved (Please see the figure below.).
Notes: It should be noted that the standby process will reduce the power consumption of the miner to 0. It is necessary to decide how many units can be standby at the same time according to the field transformer.
Some miners cannot identify the power manufacturer through the batch management tool?
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What should be done if the hash rate cannot reach standard range?

1. Check the ambient temperature, because power consumption will rise with the rising temperature which will lead to hash rate drop as a result of overtemperature protection.
Confirm the air inlet temperature. The operation temperature of the miner ranges from 0-40℃. The air inlet temperature shall be lower than 30℃ in order to maintain the miner in good state.
2. Check whether the heat dissipation work in the mine farm is well done and whether there is hot air return or the fan of the miner and power supply is blocked.
Please refer to the methods in Q0 above for details.
3. Check the firmware version of the miner if the air inlet temperature is normal.
1) If the firmware version is August 2018, please perform the following re-aging procedure:
What should be done if the hash rate cannot reach standard range?

2) If the firmware version of the miner is earlier than August 2018, please upgrade it according to Q6 above.
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Where can I download the latest firmware?

The latest firmware for every supported model, together with user manuals and management tools, is on our Firmware & Tools page.
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Which powers are universal for the miners?

1. Miners of T2TZ-30/29/28T, T2TS-26T and T3S-39T have universal powers: GP, QB and HK.
2. Miners of T2THF-27/28/29T, T2THM-28/29/30T,T2TH-28/29/30T have universal power of GP.
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What are the functions of the buttons and indicators of the miner?

I. Instructions for the IPset button
1.1 Press for 1 to 4 seconds
Function 1: send the miner IP to IPset
Notes: This function can be used regardless of whether the current IP of the miner is static or dynamic or not in the same network segment as the PC.
Function 2: set the miner to a static IP within the range of the tool with the IPset tool
Notes: Whether the current IP is static IP or dynamic IP, you can still continue to set it as static IP.
Notes: 1.2 Press for 4-15 seconds
Function: the static IP can be turned to dynamic IP and file /innocfg/www/conf/miner.conf can be deleted. That is to delete the configured information including the pool, miner and so on.
1.3 Press for 15 to 30 seconds
Function: the IP type will reverse: static IP turns to dynamic IP and the dynamic to static without deleting the configuration file
1.4 Press for over 30 seconds
Function: Automatic execution of aging procedures
II. Instructions for the Reset button
The miner will reset after pressing the Reset button
III. Instructions for indicators
Normal indicator: two status in total——constantly lit and flickering. Constant lit represents static IP and flickering represents dynamic IP(DHCP).
Fault indicator: Can be lit and turned off using the batch management tool, making it easier to locate and find the miner. What are the functions of the buttons and indicators of the miner?
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Did not find your answer?

Firmware, user manuals and management tools for every supported model are on our Firmware & Tools page. For anything else, send us a message through the contact form and attach photos or log files: this helps us solve the problem faster.

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